FAQ
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Once your order is placed, you’ll receive a confirmation email within a few minutes — it’s our way of saying, “Yes, your piece is in motion.”
If you don’t see it, please check your spam or promotions folder, just in case. Still no email? Feel free to reach out to me at orders@sarahcatherine.co and I’ll be happy to confirm it personally.
If your piece hasn’t shipped yet, I’m happy to update the address for you.
Just send me a note as soon as possible at orders@sarahcatherine.co with your order number and the correct address. Once your order is in transit, I won’t be able to make changes — but I’ll do everything I can to help if something comes up.
Yes — I’m happy to ship internationally!
Shipping rates and delivery times will vary depending on your location. You’ll see options and pricing at checkout. If you have any questions about international delivery or need a special arrangement, feel free to reach out to me at orders@sarahcatherine.co.
Each piece is handmade with care — please allow 7–10 business days for your order to be crafted before it ships.
Once it’s on its way, you’ll receive a tracking number so you can follow its journey to you.
If you need your order by a specific date, feel free to email me at orders@sarahcatherine.co — I’ll do my best to accommodate your timeline whenever possible.
Sterling Silver stays shiny when you wear it, but since we can’t wear are beloved jewelry all the time, here are some tips:
To keep your piece looking its best, gently wipe it with a soft cloth after wearing. Store it in a dry, sealed pouch or box to protect it from air, moisture, and scratches. I like to add an anti tarnish tab to my sealed pouch.
Note: sterling silver, brass, copper naturally oxidizes over time.
You can use a polishing cloth (like a Sunshine Cloth) to gently remove tarnish from sterling silver.
However, avoid using it on pieces with a purposeful oxidized finish — the cloth will remove the darkened patina that’s part of the design.
You can wet a Mr. Clean Magic Eraser to easily rub away tarnish spots.
However, avoid using it on pieces with a purposeful oxidized finish — the cloth will remove the darkened patina that’s part of the design.
I recommend removing your jewelry before swimming, showering, or applying lotion or perfume.
Each piece is made to last — with a little care, it will age beautifully and carry your story for years to come.
If you’re unsure of your ring size, I recommend having your finger measured at a local jeweler for the most accurate fit.
You can use my: Ring Sizing Guide